Hi, I'm Kelly.
I’m an IT professional with hands-on experience supporting users, devices, networks, and business-critical systems.
Experience
MSP IT Support · Specific Gravity Group
Supported technology across multiple business locations, resolving endpoint, Microsoft 365, identity, POS, and peripheral issues. Assisted with workstation deployments, upgrades, and on-site troubleshooting while coordinating with users and technical teams.
IT Support · The Bklyn Ave Group
Delivered technical support for business users and environments, including hardware, software, networking equipment, and day-to-day technology issues.
Founder / IT & A/V Technician · Gotham Solution
Operated an independent technical services business providing troubleshooting, networking, audiovisual installations, mounting, and direct customer support.
Technical skills
Selected work
Windows workstation upgrades
Coordinated and supported workstation refreshes, Windows upgrades, hardware improvements, and device readiness across business environments.
POS & venue technology support
Troubleshot point-of-sale terminals, printers, payment peripherals, and related equipment in active hospitality settings.
Home lab & cloud learning
Built hands-on experience with Windows Server, virtualization, Microsoft Azure fundamentals, and identity administration.
Education & certifications
Microsoft Certified: Azure Fundamentals (AZ-900)
Microsoft certification
Google AI Essentials
Professional certificate
Associate Degree · Community Health: Education and Promotion
CUNY Kingsborough Community College